Refund policy

30-day returns
You can return your vest within 30 days of delivery. It must be unworn, unwashed and in its original condition, with the battery and all original packaging.

How to start a return
Email us at heatedcore10@outlook.com with your order number. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.

Return shipping
If you're returning because you changed your mind or need a different size, return shipping is paid by you. If your item arrived damaged, defective or wrong, we cover everything.

Damaged, defective or wrong items
Email us within 7 days of delivery with a photo or short video of the problem, and we'll send a replacement or give you a full refund, your choice.

Need a different size?
The fastest way is to start a return and place a new order in the size you need.

Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Questions
Email us at heatedcore10@outlook.com.